DELIVERY POLICY

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SHIPPING, DELIVERY AND COLLECTION, PARKING FEES

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Shipping

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Shipping prices are finalised on the completion of the order. Pearl Décor can supply an estimate to the client prior to the order being completed, however these quotes are subject to change due to the weight and size of the order and/or changing postage prices. Pearl Décor has no control over this part of the process and will not accept responsibility for delays or lost packages/letters by customs or postage companies. Any additional charges to the order by customs or for redelivery is payable by the client. It is the responsibility of the client to check these charges prior to placing an order with Pearl Décor. Pearl Décor does not take responsibility for any incorrect delivery details provided by the client. The client also has the option to pick up their orders on a prior agreed date and time.

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Delivery and Collection

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Delivery and collection charges will depend on the location, date and time of the day. There are separate charges for set up and removal of decorations which will depend on the complexity. If collection is organised without pack down included, items will need to be packed in their original packaging, otherwise pack down/removal fee will be charged accordingly. If pack down/removal is not organised initially, the fee will have to be paid after collecting the items, alternatively it will be taken from the bond. Early hours, afterhours, weekend days, public holidays and long distance deliveries and collections will incur additional charges. Pearl Décor will not take responsibility for claims of any damages incurred to the delivered items after an order is delivered to the requested destination (at a venue, restaurant, hotel, a private house etc.). Customers are to check the quality, number, size and any other details of the items received at the time of pick up/delivery. Any claims of damage or malfunction after pickup/delivery is completed will not be valid or taken into consideration.

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Some set ups require a few hours to be finalised in which case Pearl Décor requires an access to the venue a few hours prior to the start of the event. Please make sure for this to be discussed with us and the venue where the event will be held, prior to booking with us. It would be customers' responsibility to pass on the contact name and number of your event organiser and venue manager to Pearl Décor prior to the delivery date.

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We usually deliver between the hours of 12.00pm and 5.00pm. We cannot guarantee a time for delivery for your purchased or hired items as this would depend on our schedule for the day. The only time when we work with set delivery/collection time is when we are booked for a setup of an event. In this case a delivery/collection time will be specified on the invoice. Pearl Décor will not be liable if the items are not delivered on time or at all, if we have been provided with wrong delivery address/details.

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Once the delivery destination is reached, if no answer is received at the door, any gifts or purchased items will be returned back to our storehouse. We do not leave balloons unattended as they might pop. In this case it would be customers' responsibility to pick up the balloons from our location at a mutually agreed time, most likely afterhours. We will not drop off any rental items if they are unattended. Waiting time should not exceed more than 10 minutes if the recipient/manager is not present at the time of delivery.

For scheduled event setups, if the venue is not accessible as previously discussed and arranged with the client, waiting period will not exceed the amount of time discussed for setup with the client. If no time has been discussed, our representative will leave the setup/venue as per our schedule to go to the next scheduled event.

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Pearl Décor will not be liable if the setup is incomplete at the end. We would not stay pass the starting event time to setup the event if the venue is not accessible sufficient time prior to the start of the event. If items are not delivered to recipients due to any of the above circumstances, Pearl Décor will return parcels/items/balloons to their storehouse. Client can pick up items from our storehouse on the same day, with prior arrangement for a pick up time. Balloons have limited life, so they might not look fresh when they will be picked up. If they are not picked up on the same day, they might be deflated or starting to deflate at a later time. Alternatively, we can try to re-deliver at another day, subject to availability. This would incur additional delivery expenses, most often as quoted on the initial invoice. Pearl Décor will not be liable in any way for any items that have been returned back to our storehouse should any of these circumstances arise or for any unmentioned circumstances where Pearl Décor has had no control or authority over the outcome.

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Parking Fees

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Parking fees are charged separately from delivery and collection. It is up to the client to arrange free parking at the venue and to provide Pearl Décor with the exact details. In case free parking is not available, Pearl Décor will use the next available parking option closest to the venue/delivery location. The client might be charged a certain amount for parking. Due to different parking fees at different locations, the final payable amount will be known and confirmed after the delivery and collection are completed. In case the parking fees are less than the parking charges on the invoice, the remaining amount will be refunded to the client back to their nominated account. In case the fees are higher than the payment made (if any), the client agrees that they will pay the remaining amount within 5 business days from the date of the event. In some instance where bond is kept for any hired items, the client agrees for the parking fees to be deducted from the bond.  By paying this invoice the client agrees to cover all parking charges after a delivery and collection are completed.

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Please check our Terms and Conditions for more information.