REFUND POLICY

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TERMINATION OF HIRE/CANCELATION OF ORDERS

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Pearl Décor may terminate the hire or cancel an order at any time. The client shall have no claims for the termination. By paying the deposit or the full amount, the client has agreed and is legally bound to these Terms and Conditions. The client may terminate the hire or cancel an order by providing written notification via email that the hire/purchase of the equipment/decor is no longer required. Once the deposit is paid, the order can be cancelled only within 24 hours, if we have not yet purchased the materials required for your order. If the order is cancelled before the 24 hours have passed the client will receive a credit note for the amount on the invoice, however there is a cancellation charge of 25% from the total amount of the order, or $50 (whichever is greater). If any materials required for your order have already been purchased, money will be deducted from the total refund. All orders become final after 24 hours from the first payment.

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Cancellations of orders/reservations/purchases must be at least 40 days prior to the event date and the 50% deposit will not be returned, plus the cost of any purchased materials as per these Terms and Conditions. A credit note will be given for the remaining amount provided that a notification is received at least 40 days prior to the event date. If the order is cancelled within 40 days of the event date, it remains payable in full regardless of the date when the order was made.

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We deserve the right to cancel backdrop installations if we deem it unsafe due to weather or unsuitable venue.

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REFUNDS

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There will be no refunds or credits issued for change of mind, for the cancellations of an event or for any items that would have been reserved and unused. Once the items are agreed upon and paid for, partially or in full, they cannot be cancelled.

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Balloon orders can be transferred to another date 14 days before the pick-up/collection date, but will incur additional charges and are subject to the availability of Pearl Décor. Chocolate orders and any printed product orders cannot be amended.

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Refunds for balloons will be only given in case:

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• The balloons pop while being transported by Pearl Décor and they cannot be replaced with a new set,

• Faulty balloons (subject to inspection & proof),

• Incomplete delivery (refund will be only given for the missing items),

• Delivery of considerably different balloons than the ones ordered,

• Delivery failure.

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Delivery, setup, pack down and collection fees are non-refundable.

The refundable bond will be refunded in full if payment was made through a bank transfer or cash and according to these T's & C's. ***Refundable bonds, if paid through EFTPOS, will be refunded as per these T’s & C’s, less any surcharge for the payment.

 

CREDIT NOTES AND VOUCHERS

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Credit notes have a validity of 3 years from the purchase date.

Vouchers expire after 12 months from the date when they are created/sent to the client. Vouchers granted by Pearl Decor can only be used for full priced items and cannot be used with any other offer. Gift vouchers have a validity of 12 months. Additional Terms and Conditions apply for all credit notes and vouchers.

 

 

GOVERNMENT LOCKDOWNS, RESTRICTIONS OR EMERGENCIES

Pearl Décor’s terms and conditions would still be applicable if an event is cancelled due to government lockdowns, restrictions or emergencies.

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For more information, please visit the following link:  Terms & Conditions | Pearl Décor (pearldecor.com.au)