Terms & Conditions

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BOOKINGS & PAYMENTS

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The booking form provided on the following link Get a Quote | Pearl Décor (pearldecor.com.au)  needs to be filled out and sent back prior to or on the day of the reservation. Reservations for hired items are only made once 50% deposit (including shipping / delivery / set up / pack down) has been paid, unless an order is to be made less than seven days prior to the event in which case a full payment is required. Balloon and chocolate orders are only placed once full payment is received. For a booking confirmation, a copy of the transaction receipt is required to be sent to Pearl Décor once a payment is made. All bookings are to be confirmed by Pearl Décor.

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All payments made to reserve or purchase the items or services are non-refundable. The reservation of an item secures and prevents the hire of that item to any other client for your reserved rental period. In cases where 50% deposit has been paid, the remaining 50% of the total Service/Hire Agreement including the bond is to be paid at least seven days prior to the pickup /delivery date. If a full payment has not been received seven days prior to the pick-up/delivery date, the order will be deemed as cancelled and the deposit will be forfeited.  A copy of the transaction receipt is required as a confirmation at the time when payment is made. All prices displayed are in Australian Dollars (AUD). Pearl Décor accepts all major credit cards (VISA, MasterCard, American Express and others) for balloon or gift orders made through our online store. Credit card payments over the phone are not supported. The preferred payment method for custom orders is direct deposit or cash. If a payment is not made on the same day when the invoice is received, please contact Pearl Décor to confirm that the item, time and date are still available. By paying the invoice, the client acknowledges that they have read, understood and agreed to Pearl Décor’s Terms and Conditions.

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ORDER CONFIRMATION/AMENDMENTS

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It is responsibility of the client to check the details and description of the order stated on the invoice to ensure they are correct based on the Service/Hire Agreement. This includes any specifications related to the ordered product or service including date, time, spelling, colours, types, style, amount required and any other aspects of the order overall. Any inaccuracies after the final approval/invoice payment are solely the responsibility of the client and any amendments will incur additional charges. Pearl Décor will not be held responsible, however will endeavour to assist if possible and based on availability. Please note, colours of any products may appear differently when seen on screen, e.g. lighter or darker due to different screen settings, lighting, filters, printing colours, paper used and picture quality. Pearl Décor does not have an impact over the above factors.

 

BALLOONS, FLOWERS, CHOCOLATES, INVITATIONS & DECORATION

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Pearl Décor collaborates with a few florists and provides a flower decoration service utilizing fresh or artificial flowers. Specific flowers are subject to availability. If the confirmed types of flowers or balloons become unavailable, Pearl Décor reserves the right to substitute a product of equivalent value, quality and colour as long as the overall effect of the arrangement is maintained. Amendments for flower arrangements, balloons or favour orders are only possible within the first 24 hours after an invoice is paid, provided that we have not yet organised the purchase of the required materials for your order. Reservations can be transferred to another date 14 days before the pick-up/collection date, but will incur additional charges and are subject to the availability of Pearl Décor. Chocolate orders and any printed product orders cannot be amended.

Some venues do not allow helium balloons. It is client’s responsibility to check this prior to making an order as refund will not be granted once an order is made. It is best to pick up or get your balloon order delivered on the day of your celebration. Balloons are intended for indoor use. If you wish to use them outdoors, you will need to communicate this and consult with our staff. Floating (helium) balloons have limited life; please check with our staff prior to making an order.

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BALLOON NATURE AND AFTERCARE

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Balloons are made of sensitive materials and tend to pop or deflate when exposed to different climate i.e. heat or cold, left overnight or rubbed against a wall, floor, glass or any other material. Some ceilings are rough and not suitable for floating balloons. Pearl Décor will not be responsible for any balloon pops/loss after they have been picked-up/delivered. We encourage you to purchase a balloon bag with your balloon order so the balloons can have some kind of a protection when being transported. Take any balloons out of a bag as soon as they reach their destination. Do not leave balloons in your car or garage/shed etc. to get hot/cold. Take them straight indoors or they will go flat. Keep you solution (hifloat, superfloat, flyluxe) treated latex balloons in a warm room so the solution can dry and have an effect. It is best if balloons are kept in 20-22° Celsius, even while being transported. Try to keep journey times short. Do not place them next to direct heat such as radiators, fires, or the heater in the footwall of the car as they may pop.

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Personalised balloons are not pre-printed balloons. They are personalised vinyl stickers attached to the balloon of your choice. Although an approximate time can be given, we cannot guarantee the length of time that the stickers will hold without lifting as balloons are flexible, so we recommend you keep an eye on these and push down to “re-stick” if required. Balloons are for display and you should avoid excessive handling. Please do not release helium balloons into the environment as they can harm wildlife and farm animals. They can also litter the countryside and coast. Enjoy your balloons, and, when they are deflated, dispose of them responsibly.

 

DECORATION MAINTENANCE

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Electronic and Decorative Equipment 

(Cake Stands, Donut Walls, Welcome Boards, Easels, Wishing Wells, Centrepieces, Backdrops, Frames etc.)

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Electronic equipment is only to be cleaned with a dry cloth. Any equipment needs to be returned in the same packaging/boxes as received. Delivery and set up options are possible at an additional charge. It is the responsibility of the hirer to check with the venue staff/recipient of the delivery for any stored boxes/protective equipment that needs to be returned together with the hired items. All hired equipment is to be returned in the same condition, clean and in the same packaging as received. All hired equipment is to be wiped with a damp cloth only and any remaining moisture is to be wiped off with a dry cloth. Detergents may damage the surface of the equipment therefore their use is not recommended. Any equipment/ returned in a dirty or damaged condition will incur an additional charge which the client accepts to pay should it exceed the amount of the bond.

 

HIRE CONDITIONS

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All items that belong in the "Hire Props" menu on our website are rental items. Hired items and props remain property of Pearl Décor at all times. A refundable bond is applicable for each hired item. The bond refund will take place within five business days from the return of all items. Banking institutions may take longer to process the refund. The client and solely the client is responsible for the return of the hired items no later than the specified date and time on the Service/Hire Agreement/Invoice. If return date and time is not specified, then the hire is for 48 hours from the pickup date/time stated on the Hire/Service Agreement/Invoice. If the client fails to return the items within the specified time/date on the Service/Hire Agreement/Invoice, then a full current market hire price will be charged as per the Service/Hire Agreement for each 48hrs that the equipment is kept overdue, or part thereof. The client is responsible for all equipment hired from Pearl Décor, until the equipment is returned to Pearl Décor. The client shall maintain the equipment in good and functional condition. Pearl Décor makes no representation as to the suitability of the equipment for a particular requirement or event and it is the responsibility of the client to make an appropriate judgement on their own behalf as required.

 

DAMAGE/LOSS OF EQUIPMENT

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Clients are to take photos of any pre-existing marks/damages at the time the hired items are picked up and these photos should be sent via email or SMS to Pearl Décor as soon as they are taken. We check our items carefully after every hire and are aware of any existing marks/damages. Claims that the rental items were damaged prior to pick up will not be taken into consideration unless the above instructions are followed. The client will advise Pearl Décor of any loss or damage to the equipment upon return. Partial or full amount of the bond will not be refunded depending on the damage incurred as determined by Pearl Décor. If the amount exceeds the bond amount then the client will pay the remaining amount owed. Customer must pay all fees relating to debt recovery if damaged or lost items are not paid for within 14 days of invoice being issued.

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The equipment will need to be returned in the same packaging and properly cleaned.  If cost is incurred arising from the failure by the client to clean the equipment, then this will incur an additional charge which will first be deducted from the bond and the amount exceeding will be paid by the client. Any loss or damage will be paid for in full within 5 business days from the return. If any part of the packaging is lost or damaged, the cost for this will be passed on to the client and charges deducted from the bond, if sufficient. Full replacement cost must be paid by the client if any storage boxes or containers provided get damaged during the hire period. For any lost boxes or polystyrene foam there is a charge of $15 per box or per polystyrene foam.  The equipment will need to be returned in a proper working order as received. Pearl Décor will not be liable for any loss or damages arising out of the overloading, exceeding capacity, misuse or abuse of the equipment by the client.

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INDEMNITY

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The client will assume the risk of and indemnity and hold Pearl Décor harmless from and against any and all property damage and personal injury resulting from the use of the equipment/decor. The client hereby releases Pearl Décor from and agrees to indemnify Pearl Décor in respect of any third party claims, actions, demands, costs and expenses for damage or injury to person or property arising directly or indirectly out of the hire or use of the hired equipment/purchased items by the client or these terms.

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TERMINATION OF HIRE/CANCELATION OF ORDERS

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Pearl Décor may terminate the hire or cancel an order at any time. The client shall have no claims for the termination. By paying the deposit or the full amount, the client has agreed and is legally bound to these Terms and Conditions. The client may terminate the hire or cancel an order by providing written notification via email that the hire/purchase of the equipment/decor is no longer required. Once the deposit is paid, the order can be cancelled only within 24 hours, if we have not yet purchased the materials required for your order. If the order is cancelled before the 24 hours have passed the client will receive a credit note for the amount on the invoice, however there is a cancellation charge of 25% from the total amount of the order, or $50 (whichever is greater). If any materials required for your order have already been purchased, money will be deducted from the total refund. All orders become final after 24 hours from the first payment.

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Cancellations of orders/reservations/purchases must be at least 40 days prior to the event date and the 50% deposit will not be returned, plus the cost of any purchased materials as per these Terms and Conditions. A credit note will be given for the remaining amount provided that a notification is received at least 40 days prior to the event date. If the order is cancelled within 40 days of the event date, it remains payable in full regardless of the date when the order was made.

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We deserve the right to cancel backdrop installations if we deem it unsafe due to weather or unsuitable venue.

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REFUNDS

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There will be no refunds or credits issued for change of mind, for the cancellations of an event or for any items that would have been reserved and unused. Once the items are agreed upon and paid for, partially or in full, they cannot be cancelled.

Balloon orders can be transferred to another date 14 days before the pick-up/collection date, but will incur additional charges and are subject to the availability of Pearl Décor. Chocolate orders and any printed product orders cannot be amended.

Refunds for balloons will be only given in case:

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•  The balloons pop while being transported by Pearl Décor and they cannot be replaced with a new set,

•  Faulty balloons (subject to inspection & proof),

•  Incomplete delivery (refund will be only given for the missing items),

•  Delivery of considerably different balloons than the ones ordered,

•  Delivery failure.

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Delivery, setup, pack down and collection fees are non-refundable.

Refundable bonds, if paid through EFTPOS, will be refunded as per these T’s & C’s, less any surcharge for the payment made.

It is client's responsibility to provide us with their banking details for the bond refund to take place.

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CREDIT NOTES AND VOUCHERS

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Credit notes have a validity of 3 years from the purchase date.

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Vouchers expire after 12 months from the date when they are created/sent to the client. Vouchers granted by Pearl Decor can only be used for full priced items and cannot be used with any other offer. Gift vouchers have a validity of 12 months. Additional Terms and Conditions apply for all credit notes and vouchers.

 

 

GOVERNMENT LOCKDOWNS, RESTRICTIONS OR EMERGENCIES

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Pearl Décor’s terms and conditions would still be applicable if an event is cancelled due to government lockdowns, restrictions or emergencies.

 

SHIPPING, DELIVERY AND COLLECTION, PARKING FEES

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Shipping

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Shipping prices are finalised on the completion of the order. Pearl Décor can supply an estimate to the client prior to the order being completed, however these quotes are subject to change due to the weight and size of the order and/or changing postage prices. Pearl Décor has no control over this part of the process and will not accept responsibility for delays or lost packages/letters by customs or postage companies. Any additional charges to the order by customs or for redelivery is payable by the client. It is the responsibility of the client to check these charges prior to placing an order with Pearl Décor. Pearl Décor does not take responsibility for any incorrect delivery details provided by the client. The client also has the option to pick up their orders on a prior agreed date and time.

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Delivery and Collection

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Delivery and collection charges will depend on the location, date and time of the day. There are separate charges for set up and removal of decorations which will depend on the complexity. If collection is organised without pack down included, items will need to be packed in their original packaging, otherwise pack down/removal fee will be charged accordingly. If pack down/removal is not organised initially, the fee will have to be paid after collecting the items, alternatively it will be taken from the bond. Early hours, afterhours, weekend days, public holidays and long distance deliveries and collections will incur additional charges. Pearl Décor will not take responsibility for claims of any damages incurred to the delivered items after an order is delivered to the requested destination (at a venue, restaurant, hotel, a private house etc.). Customers are to check the quality, number, size and any other details of the items received at the time of pick up/delivery. Any claims of damage or malfunction after pickup/delivery is completed will not be valid or taken into consideration.

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Some set ups require a few hours to be finalised in which case Pearl Décor requires an access to the venue a few hours prior to the start of the event. Please make sure for this to be discussed with us and the venue where the event will be held, prior to booking with us. It would be customers' responsibility to pass on the contact name and number of your event organiser and venue manager to Pearl Décor prior to the delivery date.

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We usually deliver between the hours of 12.00pm and 5.00pm. We cannot guarantee a time for delivery for your purchased or hired items as this would depend on our schedule for the day. The only time when we work with set delivery/collection time is when we are booked for a setup of an event. In this case a delivery/collection time will be specified on the invoice. Pearl Décor will not be liable if the items are not delivered on time or at all, if we have been provided with wrong delivery address/details.

Once the delivery destination is reached, if no answer is received at the door, any gifts or purchased items will be returned back to our storehouse. We do not leave balloons unattended as they might pop. In this case it would be customers' responsibility to pick up the balloons from our location at a mutually agreed time, most likely afterhours. We will not drop off any rental items if they are unattended. Waiting time should not exceed more than 10 minutes if the recipient/manager is not present at the time of delivery.

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For scheduled event setups, if the venue is not accessible as previously discussed and arranged with the client, waiting period will not exceed the amount of time discussed for setup with the client. If no time has been discussed, our representative will leave the setup/venue as per our schedule to go to the next scheduled event.

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Pearl Décor will not be liable if the setup is incomplete at the end. We would not stay pass the starting event time to setup the event if the venue is not accessible sufficient time prior to the start of the event. If items are not delivered to recipients due to any of the above circumstances, Pearl Décor will return parcels/items/balloons to their storehouse. Client can pick up items from our storehouse on the same day, with prior arrangement for a pick up time. Balloons have limited life, so they might not look fresh when they will be picked up. If they are not picked up on the same day, they might be deflated or starting to deflate at a later time. Alternatively, we can try to re-deliver at another day, subject to availability. This would incur additional delivery expenses, most often as quoted on the initial invoice. Pearl Décor will not be liable in any way for any items that have been returned back to our storehouse should any of these circumstances arise or for any unmentioned circumstances where Pearl Décor has had no control or authority over the outcome.

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Parking Fees

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Parking fees are charged separately from delivery and collection. It is up to the client to arrange free parking at the venue and to provide Pearl Décor with the exact details. In case free parking is not available, Pearl Décor will use the next available parking option closest to the venue/delivery location. The client might be charged a certain amount for parking. Due to different parking fees at different locations, the final payable amount will be known and confirmed after the delivery and collection are completed. In case the parking fees are less than the parking charges on the invoice, the remaining amount will be refunded to the client back to their nominated account. In case the fees are higher than the payment made (if any), the client agrees that they will pay the remaining amount within 5 business days from the date of the event. In some instance where bond is kept for any hired items, the client agrees for the parking fees to be deducted from the bond.  By paying this invoice the client agrees to cover all parking charges after a delivery and collection are completed.

 

PHOTOGRAPHS

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Photographs taken by Pearl Décor of the arrangements designed or designated for the client remain property of Pearl Décor. They should not be reproduced, copied or edited in any way by the client or any third party without prior permission from Pearl Décor. Any photographs provided by the client will only be used by Pearl Décor. Photographer credits will only be displayed if provided. Pearl Décor takes no responsibility if these photographs are used in a way which is not permitted.

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DATABASE

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The personal details of the client will be kept in our records and will not be shared with any third party. Pearl Décor will be in touch with the client for any marketing and promotional purpose. Client has the option to unsubscribe at any time.

 

COPYRIGHT

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Copyright © 2022 Pearl Décor. All rights reserved. There is no need to register copyright in Australia (www.copyright.org.au). As most of Pearl Décor’s decorations are original work and are hand made in Australia, none of the designs can be reproduced in whole or in part and must not be resold without Pearl Décor’s written authorisation.